Privacy Policy

Last updated: October 13, 2026

Print Six Solutions (“Print Six Solutions,” “we,” “us,” or “our”) is a commercial print shop located in Ontario, Canada, that produces custom printed materials in-house at competitive rates and serves customers across Canada. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws when you visit our website, place an order, create an account, contact us, or otherwise interact with our services (the “Services”).

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Accountability

Print Six Solutions is responsible for personal information under its control. We have designated the Print Six Privacy Officer, who can be reached at privacy@printsix.solutions. We are accountable for personal information that we transfer to third-party service providers for processing on our behalf and require those providers to protect the information through contractual or other means.

2. Information We Collect

2.1 Information You Provide

Identity & Contact Data: Name, email address, telephone number, billing and shipping addresses.
Order & Transaction Data: Details of products ordered, quantities, pricing, payment confirmation (we do not store full payment card numbers; these are handled by our payment processor).
Account Data: Username, password (hashed), order history, saved addresses, and preferences.
Uploaded Content / Artwork: Digital files, designs, images, text, and other materials you submit for printing.
Communications: Messages, emails, support tickets, feedback, and survey responses.
Marketing Preferences: Consent to receive commercial electronic messages (subject to CASL).

2.2 Information Collected Automatically

Device & Usage Data: IP address, browser type and version, operating system, device identifiers, pages visited, time spent, referring URLs.
Cookies & Similar Technologies: See our Cookie Notice.
Approximate Location: Derived from IP address.

3. Purposes and Consent

We collect and use personal information for identified purposes and with meaningful consent (express or implied as appropriate under PIPEDA). Purposes include:

Fulfilling and managing your print orders and payments.
Providing customer service, processing reprints/claims, and responding to inquiries.
Creating and maintaining accounts.
Sending transactional notices (order confirmation, shipping updates).
Sending commercial electronic messages where we have valid consent under CASL (you may withdraw consent at any time).
Improving our website and Services through analytics.
Detecting and preventing fraud and security incidents.
Complying with legal obligations and protecting our rights.

We do not use personal information for purposes that a reasonable person would not consider appropriate in the circumstances.

4. Disclosure / Sharing

We do not sell personal information. We may disclose personal information to:

Service providers (payment processors, shipping carriers such as Canada Post or couriers, cloud hosting, email platforms, analytics) who process information on our behalf under contractual safeguards.
Professional advisors (lawyers, accountants, insurers).
Authorities when required by law or to protect rights and safety.
Business transfers (merger, acquisition, or sale of assets) subject to confidentiality protections.
With your consent in any other case.

5. Uploaded Artwork and Files

Files you upload are used solely to produce your order, for quality control, and for any related reprints. We treat customer files as confidential. We do not use customer artwork for marketing without separate permission. Files are retained only for the periods in our Data Retention Periods schedule and then securely deleted or anonymized.

6. Retention

We retain personal information only as long as necessary for the identified purposes or as required by law. See the dedicated Data Retention Periods section.

7. Safeguards

We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is 100% secure.

8. Individual Access and Corrections

Upon written request, and subject to exceptions under PIPEDA, you may access personal information we hold about you and challenge its accuracy. We will respond within the timeframes required by law. Contact the Print Six Privacy Officer at privacy@printsix.solutions. You may also challenge our compliance with this Policy by contacting the Print Six Privacy Officer.

9. Cross-Border Transfers

Personal information may be processed or stored outside Canada (for example by cloud or payment providers). In such cases we take steps to ensure a comparable level of protection through contractual or other means. You may contact us for more information about such transfers.

10. Children’s Privacy

Our Services are not directed to children under 13 (or the age of digital consent in the relevant province). We do not knowingly collect personal information from children.

11. Changes

We may update this Privacy Policy. The “Last Updated” date will be revised. Material changes will be communicated as required by law. Continued use after changes constitutes acceptance where permitted.

12. Contact / Privacy Officer

Print Six Solutions

1-4679 Kingston Rd, Scarborough, Ontario M1E 2P8, Canada

Privacy Officer: Print Six Privacy Officer (privacy@printsix.solutions)

Email: privacy@printsix.solutions

Website: https://printsix.solutions

Phone: 1-855-774-6860

You may also contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) if you are not satisfied with our response.